Projects

Beyond Banking

WEB APP
FINANCE
B2B

The application allows Budapest Bank’s business customers to send and receive invoices with ease.
The system is integrated with their online bank and designed to provide financial reports and forecasts to help business decision making.

The complexity of the project required the collaboration of 3 designers from our team. Budapest Bank’s product team shared the first draft of the business requirements specification document with us, which helped us define the scope of the user research. We partnered up with a consulting team to support us in developing the document as we progress through the design process.

Role

User Research

Prototyping

Usability Testing

Completed

Summer 2020

One size does not fit all

I conducted interviews with self-employed individuals and SMEs to collect insights about their invoicing, financial planning and banking processes – who does what, how many people are involved, what methods and softwares they use and how they feel about them.
It turned out that the processes they had in place vary a lot. I realized that prioritization will be key if the product team wants to avoid ‘building a spaceship’. Nevertheless I was reassured that there is demand for the core features of the application and many of the product teams’ assumptions proved to be correct.

Design and Iterate

Combining the business requirements with the findings of the research our team started designing screens that included core components like the navigation menu, lists, filters and graphs. Testing these in an early phase helped our team to avoid relying on solutions that might not work for the users.

The usability tests also showed us that the product was a better fit for larger businesess with accountant roles, so we finetuned the recruitment criterias accordingly for the upcoming rounds of testing.

Non-final concept

Non-final concept

Final version

The navigation menu took refining to get right

After 20+ user interviews it became clear to us that the screens were performing well in terms of usability and that users were more concerned with the features of the product – the more users we talked to, the more unique needs we discovered.

The way we decided to handle this was to create a comprehensive list of features ideas and hand it over to the product team, so that they can discuss it in-house with the developers. In the end, IT feasibility factors played a great role in deciding what will be implemented for launch and what could be added in later phases.

Overview

The balances of linked accounts are displayed here along with the annual incomes and expenses. The to do list reminds users about the most important tasks.

Pairing

The application helps to pair invoices with bank transactions.
If the payment deadline for the invoice expired and the money has not yet been transferred, a notification is sent to the user.

Invoicing

E-mail addresses are created for each account to enable sending and receiving invoices, but manual upload is also possible.

Cashflow

This tab provides an overview of expected incomes and expenses for the coming periods. Invoices that have not yet been paid by partners are also shown here.

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